If for any reason you are not completely satisfied with your purchase of Apis Ceratina, you may contact us at support@mavrsoft.com within 30 days of your purchase to request a refund, by providing the following:

Name and e-mail address under which the purchase was made; and
Order-confirmation number as shown on your confirmation e-mail, if received; and
If you have purchased a single-user license, a confirmation that you have removed all versions of Apis Ceratina from your computer**

Upon receipt of all of the above applicable to your purchase, we will refund 100% of your purchase price by either crediting your credit card account or by issuing a refund check.

* Those who have purchased Apis Ceratina through a reseller should contact that reseller for their refund policy.

** The best way to remove Apis Ceratina from your system is as follows:

1. Activate Control Panel
2. Double-Click Add/Remove Programs
3. Click Apis Ceratina entry in the list of programs
4. Click Change/Remove